Job Description
Join our award-winning customer support team as a Remote Customer Service Representative with weekend shifts! We're seeking dedicated professionals to deliver exceptional service from the comfort of their homes. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact for our Fortune 500 clients.
Why You'll Love This Role:
- Full remote work opportunity in Wichita, KS
- Consistent weekend schedule (Sat/Sun 12pm-8pm CST)
- Health/dental/vision insurance + 401k match
- Professional development stipend
- Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications using Salesforce CRM
- Document interactions accurately in ticketing system
- Collaborate with technical teams to resolve complex issues
- Meet/exceed daily performance metrics (AHT, FCR, CSAT)
- Participate in weekly training sessions and process improvement initiatives
- Adhere to compliance standards for financial data handling
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience (remote preferred)
- Proficiency with CRM platforms (Salesforce experience a plus)
- Type 40+ WPM with strong attention to detail
- Excellent verbal/written communication skills
- Quiet home office with reliable high-speed internet
- Ability to work independently in virtual environment
- Flexible availability for weekend shifts (12pm-8pm CST)