Job Description
Join our award-winning remote customer service team and deliver exceptional support from the comfort of your home! We're seeking passionate individuals to handle inbound/outbound calls on weekends for our Los Angeles-based clients. Enjoy flexible scheduling, competitive pay, and comprehensive training – all while eliminating your commute. Be part of a supportive culture that values work-life balance and professional growth.
What We Offer:
- Flexible weekend shifts (Sat/Sun 8am-8pm PST)
- Full remote work with provided equipment
- Health/dental benefits for part-time employees
- Performance-based bonuses
- Career advancement opportunities
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, chat, and email
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics (25+ calls/hour)
- Collaborate with team leads on complex customer scenarios
- Adhere to compliance protocols and security standards
- Participate in bi-weekly team training sessions
Qualifications
- 1+ years customer service/call center experience
- Excellent verbal/written communication skills
- Proficient in multitasking and typing (40+ WPM)
- Reliable high-speed internet and quiet home workspace
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Available for weekend shifts (8am-8pm PST Sat/Sun)
- Experience with Zendesk/Salesforce preferred