Job Description
Are you a compassionate communicator looking to make a difference? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our elite remote team, specifically for our high-volume Weekend Shift.
We are proud to serve clients across the nation, including those in the Chicago and Texas regions. This is a fully Work From Home opportunity, allowing you to maintain a healthy work-life balance while delivering top-tier support.
As a Weekend Specialist, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with patience and professionalism.
- Resolve product or service problems by clarifying the customer's issue, determining the cause, and selecting the best solution.
- Manage high call volumes during peak weekend hours while maintaining a calm and positive demeanor.
- Document all customer interactions and resolutions accurately in our CRM system.
- Escalate complex issues to the Senior Team Lead when necessary.
- Stay up-to-date on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service, call centers, or technical support is preferred.
- Must have a stable high-speed internet connection and a quiet workspace.
- Ability to work weekends (Saturday & Sunday) on a rotating or fixed schedule.
- Strong typing skills (minimum 40 WPM).
- Proficiency in Microsoft Office Suite and CRM software.