Job Description
Join Elite Support Solutions as a Weekend Customer Service Representative and become the voice of our valued customers from the comfort of your home. We're seeking empathetic and tech-savvy individuals to deliver exceptional support during weekend shifts (Saturday-Sunday). Enjoy flexible hours, comprehensive training, and a supportive remote work environment while making a meaningful impact on customer satisfaction.
As a key member of our customer experience team, you'll resolve inquiries with professionalism and efficiency, contributing to our mission of 95%+ customer satisfaction. This role offers competitive pay, performance bonuses, and opportunities for advancement within our growing organization.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 99% accuracy
- Resolve billing, technical, and product issues using CRM tools and knowledge base
- Document interactions and update customer records in Salesforce
- Collaborate with technical teams to resolve complex escalations
- Meet weekly KPIs including average handle time and customer satisfaction scores
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent verbal/written communication and problem-solving skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home workspace
- Available to work 8-hour weekend shifts (Sat/Sun 8am-6pm CST)