Job Description
Join our dynamic team as an Entry Level Call Center Representative in Charlotte! We're seeking motivated individuals to deliver exceptional customer experiences for Fortune 500 clients. This full-time position offers competitive pay, comprehensive training, and immediate start for qualified candidates. Grow your career in a supportive environment with opportunities for advancement and skill development.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service/call center experience
- Strong verbal communication skills
- Ability to navigate multiple software systems
- Typing speed: 25+ WPM
- Problem-solving abilities and patience
- Flexible availability including evenings/weekends
- Passion for helping others