Job Description
Join PeakConnect Solutions and launch your career in customer service with our paid training program! We're seeking motivated individuals for weekend shift call center positions in Oklahoma City, with expansion opportunities in Illinois. No experience required – we provide comprehensive paid training to equip you with the skills needed to excel. Enjoy competitive pay, flexible scheduling, and a supportive team environment while delivering exceptional service to our diverse client base. Apply today and start your journey toward a rewarding career in customer support!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues using established protocols
- Document interactions accurately in CRM systems and maintain call logs
- Meet or exceed performance metrics including call quality and resolution times
- Collaborate with team members to share best practices and improve service
- Adhere to company policies, compliance standards, and security protocols
- Participate in ongoing training and skill development sessions
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced, team-oriented environment
- Basic computer literacy and typing proficiency (30+ WPM)
- Reliable transportation and weekend availability (Sat/Sun shifts)
- Positive attitude and problem-solving mindset
- No prior experience required – paid training provided