Job Description
Join our exclusive hiring event for Customer Service Representatives in Sacramento! We're seeking passionate professionals to deliver exceptional support during weekend shifts. Enjoy competitive pay, comprehensive benefits, and career growth opportunities with an industry leader.
Why Nexus Solutions Group?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Employee wellness programs
This role requires weekend availability (Saturday/Sunday) and offers hybrid work options after training.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM system with precision
- Meet/exceed quality and performance metrics
- Collaborate with support teams to resolve complex cases
- Participate in weekend shift coverage (7am-7pm)
- Adhere to company compliance and security protocols
Qualifications
- 1+ years customer service experience
- Weekend availability (required)
- Proficiency with CRM software (Salesforce preferred)
- Excellent communication and problem-solving skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Passion for helping customers
- Basic technical troubleshooting knowledge