Job Description
Are you looking for a new career opportunity in Chicago?
Apex Support Solutions is hosting a special Hiring Event for Customer Service Representatives. We are actively seeking motivated individuals who are ready to start a rewarding career with no prior experience required. We provide comprehensive paid training to set you up for success!
Why Join Us?
- Zero Experience Needed: We train you from scratch.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Modern Environment: Work in a state-of-the-art facility with a supportive team.
- Benefits: Medical, dental, and vision insurance available.
Don't miss out on this opportunity to grow your career in customer service. Walk-ins are welcome, but we recommend arriving early!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while adhering to company policies.
- Accurately document customer interactions and account information in CRM systems.
- Assist customers with product information, troubleshooting, and billing inquiries.
- Maintain a high level of professionalism and patience during high-volume periods.
- Collaborate with team leads to improve service quality and customer satisfaction scores.
Qualifications
- No prior customer service experience required; full training is provided.
- High school diploma or equivalent (GED) is preferred.
- Strong computer literacy and ability to learn new software quickly.
- Excellent verbal and written communication skills.
- Reliable internet connection and a quiet workspace (if remote/hybrid).
- Ability to work flexible shifts, including weekends and holidays.