Job Description
Join Coastal Connect Solutions as a Weekend Customer Service Representative and enjoy the flexibility of working remotely while serving our vibrant Long Beach community! We're seeking empathetic professionals to deliver exceptional support during weekend shifts (Saturday-Sunday). This fully remote role offers competitive compensation, comprehensive benefits, and the opportunity to make a real impact on customer satisfaction. If you thrive in a fast-paced environment and value work-life balance, this is your perfect career move.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed weekly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product training and process improvements
Qualifications
- Minimum 2 years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred) and Microsoft Office
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution techniques
- Self-motivated with excellent time management in remote environments
- High-speed internet connection and quiet home office setup
- Ability to work weekends (Saturday/Sunday) with rotating holidays