Job Description
Join our dynamic team in Baltimore and enjoy the financial security of weekly pay! We're seeking passionate Customer Service Representatives to deliver exceptional experiences while supporting our growing client base. With competitive compensation and a supportive work environment, this is your chance to build a rewarding career in customer service.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Update CRM records with accurate customer interaction data
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including weekends