Job Description
Join our award-winning customer service team in Detroit and enjoy the financial stability of weekly pay! We're seeking passionate individuals to deliver exceptional support to our diverse client base. This role offers competitive compensation, comprehensive benefits, and a supportive work environment designed for growth. As a key member of our team, you'll have direct impact on customer satisfaction and retention while developing valuable career skills.
Responsibilities
- Handle high-volume inbound/outbound customer calls and digital communications with empathy and efficiency
- Resolve customer inquiries regarding products, services, and policies using CRM systems
- Document interactions accurately in our customer database and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet or exceed key performance metrics including quality scores and resolution times
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or call center experience
- Exceptional verbal/written communication skills with professional phone etiquette
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Ability to multitask in fast-paced environment while maintaining composure
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings/weekends as needed