Job Description
Join Florida Connect Solutions as a Customer Service Representative and enjoy the stability of weekly pay! We're seeking passionate individuals to deliver exceptional service to our diverse client base. With competitive compensation, comprehensive benefits, and a supportive team environment, this is your opportunity to build a rewarding career in customer service.
What We Offer:
- Weekly paychecks (no more waiting!) plus performance bonuses
- Comprehensive health, dental, and vision insurance
- Paid time off and company holidays
- 401(k) with employer match
- Ongoing training and career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM system with 100% accuracy
- Meet/exceed quality and productivity metrics
- Collaborate with technical teams for complex escalations
- Participate in ongoing training programs
- Identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficient in CRM software and MS Office Suite
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Strong typing speed (40+ WPM)
- Florida residency required
- Background check and drug screen required