Job Description
Join our dynamic team at Houston Customer Solutions and enjoy the security of weekly pay while delivering exceptional service to valued clients. We're seeking passionate individuals to represent our brand with professionalism and enthusiasm in the heart of Houston. This role offers competitive compensation, comprehensive training, and a supportive environment where your growth is prioritized. Apply today and start earning every week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Upsell products/services when appropriate
- Maintain detailed knowledge of company offerings
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple software systems simultaneously
- Flexible schedule including evenings/weekends
- Proficient in typing and data entry
- Positive attitude under pressure
- Background check and drug screen required