Job Description
Join our award-winning customer service team in Indianapolis and enjoy the financial stability of weekly pay! At Apex Solutions Group, we empower representatives to deliver exceptional experiences while building rewarding careers. This full-time role offers competitive compensation, comprehensive benefits, and a supportive environment where your contributions are recognized every week. If you're passionate about helping others and thrive in fast-paced settings, apply today to start your journey with us!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed weekly performance metrics (CSAT, AHT, FCR)
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude with customer-first mindset