Job Description
Join our award-winning team as a Customer Service Representative in Louisville, KY! We offer competitive weekly pay, comprehensive benefits, and a supportive work environment where your growth matters. As the first point of contact for our valued clients, you'll transform interactions into loyalty while enjoying work-life balance with our predictable pay schedule.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve inquiries and complaints with empathy and efficiency
- Process transactions and update customer records accurately
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed documentation of customer interactions
- Identify opportunities to improve customer experience
- Meet or exceed performance metrics for resolution time and satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software and MS Office
- Ability to thrive in fast-paced environments
- Exceptional attention to detail and organizational skills
- Flexibility to work rotating weekends if needed