Job Description
Join Omaha's fastest-growing customer service team and get paid weekly! We're seeking passionate individuals to deliver exceptional support while enjoying competitive wages and a supportive work environment. Benefits include: Weekly pay, health insurance, paid training, and advancement opportunities. Why us? We invest in our people – 80% of our CSRs advance to leadership roles within 2 years. Ready to build your career with Omaha's most customer-centric employer?
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product training
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Ability to work flexible shifts (evenings/weekends)
- Proficient with CRM software and MS Office
- Typing speed: 35+ WPM
- Must pass background check and drug screen
- Spanish bilingual preferred