Job Description
Join Fort Worth Connect as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional support to our valued local clients in Fort Worth, TX. This part-time role offers immediate start and flexible hours, perfect for students, parents, or anyone seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive team environment where your voice matters. Help us redefine local customer service excellence while building meaningful connections within your community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using our CRM system and knowledge base
- Process orders, returns, and service requests with accuracy
- Collaborate with internal teams to resolve complex customer concerns
- Document all interactions and maintain detailed case records
- Identify opportunities to improve customer experience and service quality
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months of customer service experience in a local or regional setting
- Proficiency with CRM software and Microsoft Office Suite
- Excellent communication skills with clear, friendly phone etiquette
- Strong problem-solving abilities and conflict resolution skills
- Ability to work flexible shifts including evenings and weekends
- Must reside within 25 miles of Fort Worth, TX