Job Description
Join our award-winning customer service team and enjoy weekly pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our diverse client base in Portland, OH. This role offers a stable career path with comprehensive training and competitive benefits. Be part of a dynamic environment where your communication skills and problem-solving abilities are valued.
Responsibilities
- Handle inbound/outbound calls and emails with professionalism
- Resolve customer inquiries and complaints efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response times
- Identify upsell opportunities to enhance client experience
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent verbal and written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Positive attitude and adaptability to change