Job Description
Join Milwaukee's fastest-growing customer service team! We're seeking passionate Local Customer Service Representatives to deliver exceptional support to our community. Immediate hire with training starting next week. Enjoy competitive pay, flexible scheduling, and career growth opportunities in a vibrant downtown Milwaukee environment.
Why Work With Us?
- Industry-leading hourly rates ($18-$24)
- Comprehensive health benefits (Day 1)
- Performance-based quarterly bonuses
- Free downtown parking
- Tuition reimbursement program
Perfect for career changers, recent graduates, or experienced support professionals. No cold calling - focus on resolving inquiries and building customer relationships.
Responsibilities
- Handle inbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and product concerns with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with specialized teams to resolve complex issues
- Meet/exceed customer satisfaction (CSAT) targets
- Identify process improvement opportunities
- Participate in ongoing product training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Proficient with CRM software and Microsoft Office
- Ability to multitask in fast-paced environment
- Positive attitude and resilience
- Authorization to work in the US
- Local Milwaukee residency preferred