Job Description
Join our award-winning customer support team and enjoy weekly paychecks starting immediately! Coastal Connect Solutions is seeking dynamic Customer Service Representatives to deliver exceptional experiences for our clients. This full-time position offers competitive hourly rates, comprehensive training, and opportunities for career advancement in a fast-paced environment. If you thrive in customer-facing roles and value financial predictability, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for call handling and satisfaction
- Process orders and troubleshoot account discrepancies
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-volume environments
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening