Job Description
Join Coastal Support Solutions as a Customer Service Representative and experience the difference weekly pay makes! We're seeking motivated professionals to deliver exceptional support to our clients in Virginia Beach. Enjoy immediate start, consistent schedules, and a collaborative team environment where your contributions are recognized weekly. Perfect for those seeking financial stability and career growth in a dynamic customer service role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed monthly performance metrics for response time and resolution rates
- Collaborate with technical escalation teams to resolve complex customer concerns
- Contribute to process improvement initiatives through customer feedback analysis
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in B2B or SaaS environment
- Proficiency with CRM platforms (Salesforce experience highly valued)
- Exceptional verbal/written communication skills with active listening abilities
- Ability to navigate multiple systems simultaneously while maintaining composure
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings/weekends as needed (10% of schedule)