Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy the flexibility of weekly pay with immediate start opportunities! We're seeking empathetic professionals to deliver exceptional support to our diverse client base. Our culture values growth, work-life balance, and recognition for outstanding performance. With comprehensive training and clear career advancement paths, you'll thrive in a dynamic environment that rewards your dedication. Benefits include: Weekly pay, health insurance, paid time off, and remote work options.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve billing, technical, and service issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues and track resolutions
- Meet/exceed weekly KPIs including call volume, resolution time, and CSAT scores
- Participate in continuous improvement initiatives to enhance customer experience
Qualifications
- Minimum 1 year customer service or call center experience
- Proficient in Microsoft Office and CRM systems (Salesforce preferred)
- Strong problem-solving skills with ability to de-escalate tense situations
- Excellent written and verbal communication skills
- High school diploma or equivalent; college degree preferred
- Availability to work flexible shifts including evenings/weekends
- Pass background check and drug screening (pre-employment)