Job Description
Join ConnectServe Solutions and transform your career in customer service! We're hiring dedicated professionals for our New York call center with weekly pay and comprehensive paid training. Enjoy competitive compensation, flexible scheduling, and a supportive environment where your growth is prioritized. No experience necessary – we provide all the tools you need to succeed in this dynamic role.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve customer experience
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote/hybrid options
- Flexible availability including evenings and weekends
- Previous customer service experience preferred but not required