Job Description
Launch your career in customer service with our industry-leading paid training program! Apex Customer Solutions is seeking motivated individuals for entry-level call center positions in Washington, Georgia. No experience required—we'll equip you with the skills to excel in a dynamic, supportive environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities within our award-winning team.
What We Offer:
- 2-week paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Basic computer proficiency (typing, navigation)
- Ability to work in a fast-paced environment
- Customer service mindset (patience and problem-solving)
- Reliable transportation to Washington, GA location
- Flexibility to work rotating shifts (including weekends)