Job Description
Join NYC Connect Solutions and jumpstart your career with weekly pay! We're hosting a hiring event for motivated Customer Service Representatives in the heart of Manhattan. Enjoy competitive compensation, comprehensive training, and a dynamic team environment. No experience required – we provide all the tools you need to succeed!
As a cornerstone of our client's success, you'll handle inbound/outbound calls, resolve customer inquiries, and deliver exceptional service. This is your opportunity to grow professionally while enjoying the benefits of weekly paychecks and a supportive workplace culture.
Responsibilities
- Handle 50-75 daily inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account-related inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams to resolve complex issues
- Meet/exceed performance metrics for call quality, resolution time, and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Excellent communication skills and active listening abilities
- Ability to work flexible shifts including evenings/weekends
- Valid work authorization and ability to pass background check
- Resilience under pressure and problem-solving mindset