Job Description
Join our award-winning team as a Local Customer Service Representative in sunny San Diego! We're hiring dynamic professionals to deliver exceptional support while enjoying weekly paychecks, comprehensive benefits, and career growth opportunities. No experience required – we provide paid training!
At Apex Customer Solutions, we believe in recognizing talent. Our employees enjoy:
- Weekly Pay – Get paid every Friday
- Health & Wellness – Medical, dental, vision plans
- Career Advancement – Promotion opportunities to team lead/supervisor
- Modern Workplace – Hybrid schedule with flexible hours
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems accurately
- Collaborate with team to improve service quality
- Meet/exceed performance metrics (CSAT, resolution rate)
- Participate in quarterly training and coaching sessions
- Support seasonal campaigns during peak hours
Qualifications
- High school diploma or equivalent (GED accepted)
- 1+ years customer service experience preferred
- Proficiency with Windows OS and typing (35+ WPM)
- Strong problem-solving and active listening skills
- Ability to work flexible shifts (evenings/weekends)
- Positive attitude and resilience under pressure
- Valid government-issued photo ID