Job Description
Join ExpressCare Staffing as a Customer Service Representative and enjoy weekly pay with immediate start opportunities! We're seeking dynamic individuals to deliver exceptional support to our diverse client base. This role offers a stable career path with competitive compensation and comprehensive benefits. Work in a fast-paced environment where your communication skills directly impact customer satisfaction and business growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, shipping, and product issues using CRM tools and company protocols
- Document interactions accurately in Salesforce while maintaining data confidentiality
- Collaborate with cross-functional teams to address escalated customer concerns
- Meet/exceed performance metrics including call handling time and resolution rates
- Proactively identify upsell opportunities and promote company services
Qualifications
- Minimum 1 year customer service or call center experience required
- Exceptional verbal/written communication skills with strong active listening abilities
- Proficiency in CRM platforms (Salesforce preferred) and Microsoft Office Suite
- Ability to multitask in high-volume environments while maintaining composure
- High school diploma or equivalent; college degree preferred
- Flexible availability including evenings, weekends, and holidays as needed
- Positive attitude with problem-solving mindset and resilience under pressure