Job Description
Join our award-winning customer service team in Tampa and enjoy weekly pay! We're hosting a dedicated hiring event for motivated individuals ready to deliver exceptional support. This role offers competitive compensation, comprehensive training, and a dynamic work environment where your contributions are valued immediately. If you thrive in fast-paced settings and want to make a real impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM systems and internal resources
- Document interactions accurately and maintain detailed case notes
- Collaborate with team members to escalate complex issues effectively
- Meet/exceed performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center or retail environment
- Proficiency with Microsoft Office Suite and CRM software (Salesforce a plus)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and resilience under pressure
- Valid Florida driver's license if field support required