Job Description
Join our award-winning customer service team at Global Connect Solutions! We're seeking passionate individuals to deliver exceptional support experiences for our tech clients. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with speed and empathy. Enjoy a collaborative environment, comprehensive training, and opportunities for career growth. Immediate start available – no experience necessary!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution focus
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell opportunities to enhance customer value
- Maintain 95%+ customer satisfaction score through quality interactions
- Participate in weekly performance coaching sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Exceptional verbal/written communication skills
- Proficient in multitasking with CRM software (Salesforce experience a plus)
- Ability to type 40+ WPM with 98% accuracy
- Available for flexible shifts including weekends
- Reside in Seattle or North Carolina for in-office requirements