Job Description
Join ConnectCare Solutions as an immediate-start Chat Support Specialist in Jacksonville, FL! We're seeking tech-savvy communicators to provide exceptional customer service via digital platforms. Enjoy flexible weekend shifts while building your career in a dynamic, growth-oriented environment. No experience required—comprehensive training provided!
Why Join Us? • Competitive pay • Weekend-only schedule • Remote-friendly • Fast-track onboarding • Career advancement opportunities
Responsibilities
- Resolve customer inquiries via live chat with speed and empathy
- Document interactions in CRM systems with precision
- Collaborate with technical teams to troubleshoot complex issues
- Maintain product knowledge through continuous learning
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent
- Minimum 50 WPM typing accuracy
- Strong written communication skills
- Comfortable with remote work technology
- Ability to multitask in fast-paced environments
- Weekend availability (Sat/Sun)
- US work authorization required