Job Description
Join our dynamic team as a Customer Service Representative in Oakland, CA! We're hosting a hiring event for motivated professionals seeking weekly pay opportunities. At Oakland Customer Solutions, we value exceptional service and career growth. Enjoy competitive pay, comprehensive training, and a supportive environment where your voice matters. Perfect for individuals with strong communication skills and a passion for helping others.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics including call quality and resolution rates
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with CRM software and MS Office
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including weekends
- Positive attitude and resilience under pressure