Job Description
Join our dynamic team at ConnectHub Solutions and become the voice of excellence! We're seeking passionate Customer Service Representatives in Portland, OH to deliver exceptional experiences. With weekly paychecks and immediate start opportunities, this is your chance to launch a rewarding career in customer support. Enjoy competitive compensation, comprehensive training, and a supportive work environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products, services, and account status
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with team members to resolve complex customer issues
- Meet performance metrics including call quality, resolution time, and CSAT scores
- Identify upsell opportunities to enhance customer satisfaction and company revenue
- Participate in ongoing training to refine product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- 6+ months of customer service or call center experience
- Proficient with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Exceptional communication and active listening abilities
- Strong problem-solving skills with a customer-first mindset
- Ability to multitask in fast-paced environments
- Reliable transportation and flexibility to work rotating shifts
- Positive attitude with proven conflict resolution experience