Job Description
Join ConnectCare Solutions' award-winning call center team and enjoy weekly pay with no hidden fees! We're hiring motivated individuals for full-time customer service positions in sunny San Diego. Our comprehensive paid training program ensures you're fully prepared to succeed, with ongoing support and growth opportunities. As a leader in healthcare customer service, we offer a collaborative environment, competitive benefits, and the stability of a reputable company. No experience required—just a passion for helping others and a commitment to excellence.
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve billing inquiries and service issues using CRM tools
- Document interactions accurately in company systems
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service delivery
- Adhere to HIPAA compliance standards
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Reliable internet connection for remote work options
- Must pass background check and drug screening
- Flexible availability including evenings/weekends