Job Description
Join our award-winning team as a Local Customer Service Representative in Detroit! We're seeking passionate individuals to deliver exceptional customer experiences while receiving comprehensive paid training. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment. If you're ready to build a rewarding career helping local residents, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems and maintain detailed records
- Collaborate with support teams to escalate complex issues
- Meet performance metrics for resolution times and satisfaction scores
- Participate in ongoing training to master products and procedures
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Valid Michigan driver's license (if field support required)
- Positive attitude with commitment to continuous improvement