Job Description
Join our award-winning customer care team as a Remote Customer Service Representative! ConnectCare Solutions is seeking empathetic professionals to deliver exceptional support to our Pennsylvania-based clients. Enjoy the flexibility of working from home while making a tangible impact in your local community. We provide comprehensive training, career advancement opportunities, and a supportive virtual environment designed for your success.
What We Offer:
- Competitive hourly pay + performance bonuses
- 100% remote work setup (equipment provided)
- Comprehensive health benefits and 401(k)
- Paid training and ongoing professional development
- Flexible scheduling options
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues in a timely manner
- Maintain accurate customer records in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet and exceed performance metrics including CSAT and resolution rates
- Participate in weekly team meetings and training sessions
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional communication and problem-solving abilities
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts including evenings/weekends
- Must reside in Pennsylvania state