Job Description
Join our award-winning team as a Customer Service Representative in Fort Worth, Texas! We're seeking dynamic individuals to deliver exceptional support experiences while enjoying the unique benefit of weekly pay and immediate start opportunities. This role is perfect for professionals who thrive in fast-paced environments and want to make a tangible impact on customer satisfaction.
As a cornerstone of our client success team, you'll handle inbound inquiries, resolve complex issues, and build lasting relationships. Our comprehensive training program ensures you'll develop industry-leading skills while enjoying a supportive culture that values growth and work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Document interactions accurately in Salesforce and maintain compliance records
- Meet/exceed performance metrics including AHT and CSAT targets
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training to master product knowledge
Qualifications
- Minimum 2 years customer service experience in high-volume environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving abilities with data-driven approach
- Flexibility to work evenings/weekends as needed
- High school diploma or equivalent (college degree preferred)
- Valid U.S. work authorization