Job Description
Join Phoenix Connect Solutions as a Night Shift Customer Service Representative and become the voice of our valued clients! This remote position offers the perfect blend of career growth and work-life balance with flexible night hours. You'll deliver exceptional support to customers across Arizona and Ohio, resolving inquiries with professionalism and empathy. Enjoy a competitive compensation package, comprehensive training, and a supportive virtual team environment. If you're a dedicated communicator ready to thrive in a remote night shift role, this is your opportunity to shine!
Responsibilities
- Handle inbound/outbound customer calls, chats, and emails with exceptional professionalism
- Resolve product/service inquiries, billing issues, and technical troubleshooting
- Maintain detailed customer interaction records in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Proactively identify process improvement opportunities
- Adhere to company policies and compliance standards
Qualifications
- Minimum 1 year customer service experience in remote or call center setting
- Strong problem-solving and conflict resolution abilities
- Excellent communication skills (verbal/written) and active listening
- Proficient with CRM software and Microsoft Office Suite
- Ability to work independently in a home office environment
- Reliable high-speed internet and quiet workspace
- Flexibility to commit to night shift schedule (10 PM - 6 AM MST)
- High school diploma or equivalent; college degree preferred