Job Description
Join our award-winning team at Elite Customer Solutions! We're hosting a hiring event for passionate Customer Service Representatives in Chicago, IL. Enjoy the stability of weekly pay while delivering exceptional customer experiences. No nights or weekends! Full-time benefits include medical, dental, paid time off, and career advancement opportunities. Apply today and start earning weekly pay within 2 weeks!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain case quality
- Meet/exceed KPIs including CSAT scores, AHT, and first-contact resolution
- Collaborate with support teams to escalate complex issues efficiently
- Participate in bi-weekly training to enhance product knowledge
- Contribute to process improvement initiatives for better service delivery
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM tools (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening
- Available for on-site hiring event on October 20th