Job Description
Join our award-winning team in Boston as a Customer Service Representative with weekly pay and paid training! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive compensation and rapid career growth.
At Apex Solutions, we invest in our people. Our comprehensive training program ensures you master industry-leading tools and communication techniques, while our weekly pay schedule provides financial flexibility. Located in Boston's vibrant Financial District, you'll collaborate with a diverse team dedicated to excellence.
Benefits include:
- Weekly direct deposit pay
- 401(k) with company match
- Comprehensive health insurance
- Paid time off and holidays
- Tuition reimbursement
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve complex issues using CRM systems and escalation protocols
- Meet/exceed KPIs: 90% CSAT, <30s average handle time
- Document interactions in Salesforce with 99% accuracy
- Identify upsell opportunities during customer interactions
- Collaborate with technical teams to resolve product issues
- Maintain 100% compliance with company policies
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience (preferred)
- Proficiency with CRM platforms (Salesforce experience a plus)
- Typing speed: 40+ WPM with 95% accuracy
- Exceptional verbal/written communication skills
- Ability to work rotating weekends (2x/month)
- Must pass background check and drug screen
- Spanish bilingualism strongly desired