Job Description
Join our dynamic team at Global Connect Solutions and kickstart your career immediately! We're seeking enthusiastic Customer Service Representatives in Boston to deliver exceptional client experiences with weekly pay. Enjoy a supportive environment, comprehensive training, and opportunities for growth in a fast-paced setting. Perfect for career changers or those seeking immediate employment with competitive compensation.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (e.g., CSAT, resolution time)
- Collaborate with team members to escalate complex issues
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficient with CRM software (e.g., Salesforce)
- Strong attention to detail and multitasking ability