Job Description
Join our award-winning customer support team in sunny Tampa, FL! We're hiring passionate individuals for immediate full-time roles with weekly pay and comprehensive benefits. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences to our diverse clientele. Enjoy a modern downtown workspace, competitive compensation, and opportunities for career growth. No nights or weekends! Apply now to start your journey with a company that values your contribution.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and payments while maintaining 98% accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT scores and handle times
- Document interactions and update CRM systems in real-time
- Identify upsell opportunities to enhance customer retention
- Participate in weekly training to master product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years in customer service or call center environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Reliable transportation for on-site training events
- Must pass background check and drug screening