Job Description
Join Atlanta Connect Solutions as a Customer Service Representative and experience the freedom of weekly pay! We're seeking empathetic professionals to deliver exceptional support while building rewarding careers in Atlanta's thriving business district. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment.
Why Work With Us?
- Weekly pay for immediate financial flexibility
- Health, dental, and vision insurance options
- 401(k) with company matching
- Paid time off and holidays
- Clear career advancement pathways
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and payment adjustments accurately
- Document interactions in CRM system while maintaining HIPAA compliance
- Collaborate with billing and technical teams for complex issue resolution
- Identify upsell opportunities based on customer needs
- Participate in weekly training sessions to enhance product knowledge
- Maintain 30+ calls per day while adhering to quality metrics
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Typing speed of 45+ WPM with 98% accuracy
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving skills with conflict resolution techniques
- Clear English communication with neutral accent
- Pass background check and drug screening