Job Description
Launch your career in customer service with Nexus Solutions Group! We're seeking passionate Local Customer Service Representatives to join our Colorado Springs team. No experience needed – we provide comprehensive training to help you thrive!
At Nexus, we value your growth and well-being. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Plus, we're hiring for remote Customer Service roles in New York – mention your preference in your application!
Why Join Us?
- Industry-leading training program
- Health/dental/vision insurance
- Tuition reimbursement for career growth
- Employee discounts and wellness perks
- Hybrid work options (Colorado Springs)
Ready to make a difference? Apply today and start your journey with a company that invests in its people!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries with empathy and efficiency
- Process orders, returns, and account updates
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service quality
- Meet performance metrics (CSAT, resolution time)
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent
- No experience required – training provided
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Positive attitude and problem-solving mindset
- Reliable internet for remote roles (NY applicants)
- Flexibility to work weekends/holidays
- Basic typing proficiency (30+ WPM)