Job Description
Are you a people-person looking for a rewarding career with weekly pay and paid training? Apex Support Solutions is currently hiring a Customer Service Representative to join our dynamic team in Boston, MA. We pride ourselves on providing exceptional support to our clients and offer a stable, professional environment where you can grow your career.
In this role, you will be the first point of contact for our valued customers, handling inquiries with patience and professionalism. Whether you are an experienced professional or just starting your career, our comprehensive training program will set you up for success.
Responsibilities
- Respond to Customer Inquiries: Manage incoming calls, emails, and live chats to resolve product and service issues efficiently.
- Provide Product Information: Educate customers on our offerings and provide accurate details regarding features, pricing, and availability.
- Process Transactions: Accurately process orders, returns, exchanges, and refunds while maintaining strict data integrity.
- Manage Accounts: Update customer records in the CRM system and ensure all account information is current and accurate.
- Escalate Issues: Recognize complex issues that require further assistance and route them to the appropriate department or supervisor.
- Follow Up: Conduct follow-up calls or emails to ensure customer satisfaction and resolve any lingering concerns.
Qualifications
- High School Diploma or GED: Required; Associate degree in a related field is a plus.
- Strong Communication Skills: Excellent verbal and written communication abilities with a professional tone.
- Computer Proficiency: Must be comfortable navigating multiple software applications and CRM systems.
- Problem-Solving: Ability to think critically and find solutions to customer problems quickly.
- Reliability: Must be punctual and able to work a consistent schedule, including potential weekend or evening shifts.
- Previous Experience: Prior experience in customer service is preferred but not required for our paid training program.