Job Description
Join our award-winning team as an Entry Level Customer Service Representative in Columbus, OH! We offer comprehensive paid training and career advancement opportunities for motivated individuals. Enjoy competitive pay, flexible scheduling options, and a supportive work environment focused on your professional growth. No experience required – just bring your positive attitude and strong communication skills!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and concerns through effective problem-solving
- Document interactions accurately in our CRM system
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with team members to enhance customer experience
- Adhere to company policies and confidentiality guidelines
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Basic computer literacy and typing proficiency (30+ WPM)
- Patience and resilience in fast-paced environments
- Positive attitude with customer-first mindset
- Reliable transportation to our downtown Columbus facility