Job Description
Are you a dedicated professional looking for a rewarding career in El Paso? At Horizon Support Services, we pride ourselves on delivering exceptional customer experiences. We are currently seeking a Customer Service Representative to join our high-performing team. We offer competitive pay and the security of a reliable weekly paycheck.
In this role, you will be the face of our brand, ensuring every client interaction is a positive one. If you are looking for a job that values your contribution and offers stability with weekly pay, we want to hear from you.
Responsibilities
- Manage a high volume of incoming and outgoing customer inquiries via phone and email.
- Resolve customer complaints and issues with patience and professionalism.
- Accurately document customer interactions and account information in our CRM system.
- Collaborate with internal teams to ensure customer satisfaction and retention.
- Provide product and service information to help customers make informed decisions.
- Identify opportunities to upsell or cross-sell services when appropriate.
Qualifications
- High school diploma or GED equivalent.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed (35+ wpm).
- Ability to work flexible hours, including weekends, if required.
- Must be authorized to work in the United States.