Job Description
Join our dynamic team at Premier Customer Solutions and transform your career with our exclusive weekly pay hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our clients in Memphis, TN. Enjoy the stability of full-time employment with rapid payment processing – get paid weekly to support our growing customer base. Our comprehensive training program ensures you're equipped with the tools to thrive, while our supportive environment fosters professional growth. Don't miss this opportunity to launch your career in customer service with a company that values your contributions and rewards your hard work!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing issues, technical concerns, and service disruptions while maintaining SLA compliance
- Document interactions accurately in CRM systems and update customer profiles
- Collaborate with technical teams to resolve complex escalations
- Proactively identify upsell opportunities to enhance customer retention
- Participate in weekly performance reviews and skill development sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in high-volume contact center
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to navigate multiple systems simultaneously under pressure
- Strong problem-solving approach with data-driven decision-making
- Flexibility to work rotating weekends/holidays as needed