Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Representative and enjoy the convenience of weekly pay! We're hosting a hiring event in Raleigh, NC to fill multiple immediate openings. This is your opportunity to launch a rewarding career in customer service with a company that values your growth and work-life balance.
We offer comprehensive training, a supportive team environment, and competitive benefits including health insurance and paid time off. As a key member of our customer success team, you'll be the voice of our brand, ensuring exceptional experiences that drive loyalty.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently using CRM systems and escalation protocols
- Document interactions accurately in our customer database for continuity
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Excellent verbal/written communication skills with neutral accent
- Proficiency in Microsoft Office and CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in high-volume situations
- Strong problem-solving skills with a customer-first mindset
- Reliable transportation for on-site shifts