Job Description
Join our dynamic team at Premier Customer Solutions and transform your career with our exclusive hiring event for Customer Service Representatives in Oakland! We're seeking passionate individuals to deliver exceptional service while enjoying the convenience of weekly pay and a supportive work environment. As a key member of our client success team, you'll resolve inquiries, build customer loyalty, and drive satisfaction—all while growing your professional skills. Event Details: June 20, 2024 | 10 AM - 4 PM | 500 Broadway Suite 200, Oakland, CA 94607. Bring your resume and enthusiasm!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer issues
- Identify upsell opportunities to enhance customer experience and company revenue
- Adhere to compliance protocols and security standards for all interactions
- Participate in ongoing training to refine product knowledge and service techniques
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills and active listening abilities
- Proven problem-solving skills with conflict resolution expertise
- Ability to multitask in fast-paced settings while maintaining composure
- Available to work flexible shifts including weekends and holidays