Job Description
Join the Triangle Support Solutions Team Today!
We are hosting a Hiring Event in Raleigh, NC, and we are looking for motivated individuals to join our growing Customer Service team. If you are seeking weekly pay and a stable work environment, this is your opportunity to start immediately.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive top-tier support. We offer a dynamic work environment, comprehensive training, and opportunities for career advancement.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently while maintaining a positive customer experience.
- Process orders, returns, and exchanges accurately using our CRM software.
- Accurately document all customer interactions and account information in our internal systems.
- Collaborate with team members and management to improve service processes and product knowledge.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High School Diploma or equivalent required; Associate’s degree preferred.
- Previous experience in customer service, retail, or call center environments is a plus but not required.
- Strong verbal communication and active listening skills.
- Proficiency with computer systems and basic data entry.
- Ability to work flexible hours, including evenings and weekends as needed.
- Reliable transportation and the ability to commute to our Raleigh office.